A rooflight is only as good as the way it meets the roof. The glass and frame come from a manufacturer, but the flashing, the upstand, the seal and the finish inside the room are done by our hands. That fitting is what our guarantee stands behind, for ten years from the day we finish.
Covered
What the guarantee covers
The guarantee covers the installation itself. If water gets in because of how we fitted the unit, flashed it, sealed it or finished the opening, we put it right at no cost to you.
- Flashings, upstands and weathering around the opening.
- The seal between the unit and the roof structure.
- The fixings and the way the unit is supported.
- The plastering, lining and decoration we carried out around the opening inside.
You receive the terms as a written document with your quote, so you can read them before you agree to anything.
Manufacturer
Faults in the product itself
Glass, frames, blinds, motors and rain sensors carry the maker's own warranty. If a pane fails or a mechanism seizes through a manufacturing fault, the claim goes to the manufacturer. We give you the product paperwork at handover and will point you to the right route if you need it.
Outside it
What falls outside the guarantee
- Accidental damage, such as a ladder, a dropped tool or a thrown ball.
- Misuse, or a unit used for something other than it was designed and specified for.
- Alterations, additions or work to the roof, the unit or the surrounding finish by anyone other than us.
- Storm or impact damage caused by an outside event.
This is a workmanship guarantee given by us. It is a promise about our own work and does not replace your buildings policy.
Claiming
How to make a claim
Our phone number is 01908 596268, our WhatsApp number is 07880 284133, and email goes to info@vertexskylightsmiltonkeynes.co.uk. Tell us your name, your address, roughly when the work was done and what you have noticed. A photo of the room or the roof helps.
- You get in touch with those details.
- We reply and arrange a visit to look at the problem.
- If it falls under the guarantee, we agree the remedy and carry it out.
Keep your written quote and guarantee document. They show what was fitted and when.
Before you start
Read it before you sign
A fixed written quote, a free survey and a guarantee in writing belong together. If you would like to see the guarantee wording for a skylight or rooflight project before you decide, ask when you request your survey and we will send it over.
Guarantee questions, answered
When do the ten years start?
They start on the day we complete the installation and hand the work over to you.
Can I pass the guarantee on if I sell the house?
Keep the written document with your property papers. Ask us about passing it to a new owner and we will confirm the position in writing.
Does it cover a rooflight that someone else fitted?
It covers work we carried out. A unit fitted by another installer sits outside it, though we can quote to replace it and guarantee the new installation.
